Why and how chatbots will dominate social media
Since the early 2000s, brands have experimented with social media platforms and networks to communicate with customers and prospects — first through weblogs, then eventually through social networks such as Facebook and Twitter. Although the capabilities and sophistication have continued to evolve, at its core, social media has remained a platform to facilitate human-to-human communication. But then the robots moved in. Robots, though more specifically virtual robots or chatbots powered