Using Social Intelligence For Business Decision Making
In this day and age we are hyperactive online. Social media has brought the authentic, unfiltered voice of the masses to the web and amplified them. Which is great but it has led to an avalanche of data. This data is real time, unstructured, impulsive, many to many, relationship driven and motivated. In 2007 it might have been enough to just monitor social media to see what people are saying